Frequently asked Questions
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How long will it take to process my order?
Most of the items from my Etsy shop are made to order however there will be some that are finished and can be shipped out quickly.
See below for estimated timeframes for when they will be leaving my studio:
5 - 10 business days for made to order little animals sculpture
1 - 2 weeks for made to order animals sculpture (up to 40 cm in length)
3 - 4 weeks for made to order big animals sculpture (real size), dolls (up to 40 cm in length)
These are only estimates, I cannot gaurentee they'll be shipped by these times due to emergencies, busy times, life in general. It's rare for me to ship after these timeframes, but please keep this in mind.
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How long will it take for my order to arrive after shipment?
All orders are shipped via Post of Russia. Paket with tracking number and insured.
North America: 4-6 weeks
Europe: 3-5 weeks
Australia, New Zealand and Oceania: 4-6 weeks
Asia Pacific: 3-6 weeks
Russian Federation 5-14 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
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About shipping cost.
Dear customers! I will refund you the difference in the amount for shipping cost, as the final amount of shipping at the Russian Post is calculated by weight and insurance (the stated amount of the cost of the parcel).
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International Buyers: Your country (outside the Russian Federation) may or may not charge a duty/customs fee to receive your parcel. I cannot be responsible for any charges. It is a random process that is applied by your local customs office and I have no control over that. I apologize in advance for any inconvenience this may cause. It is a rarity but it can happen, so please be aware.
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Lost or stolen packages?
I am not responsible for lost or stolen packages. Usually the responsibility for undelivered packages is borne by Post.
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How to pack your product?
Gift wrapping and packaging
My art works are packed in gift boxes or wooden boxes! I am always ready to pack for you beautifully in gift wrapping for free, just write me about it when you buy!
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Care instructions
My Dolls and Soft Sculpture animals are delicate and are meant for display only. Sometimes I do the moving dolls and pointing it in the description, but they also require careful handling. They will not hold up to the wear and tear of use as toys. As with all 100% Hand made items, my dolls need to be kept safe from dust, moths. Please keep them out of direct sunlight and away from pets. Keep them out of the reach of young children.
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Thank you for shopping in my shop!
Best regards,
Zlata