Handmade Art Anthro Furry Fantasy Dolls and Sculptures

Frequently asked Questions

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How long will it take to process my order?

Most of the items from my Etsy shop are made to order however there will be some that are finished and can be shipped out quickly. 
See below for estimated timeframes for when they will be leaving my studio:

1 - 2  weeks for made to order little animals sculpture

3 - 4  weeks for made to order big animals sculpture, dolls (up to 40 cm in length)

These are only estimates, I cannot gaurentee they'll be shipped by these times due to emergencies, busy times, life in general. It's rare for me to ship after these timeframes, but please keep this in mind.

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How long will it take for my order to arrive after shipment?

All orders are shipped via DHL, Deutsche post, Hermes. Paket with tracking number will take 2 - 5 business days for arrival within the Germany. International orders take about 2 - 4 weeks, or longer, depending on your countries custom inspections.

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International Buyers: Your country (outside the Germany) may or may not charge a duty/customs fee to receive your parcel. I cannot be responsible for any charges. It is a random process that is applied by your local customs office and I have no control over that. I apologize in advance for any inconvenience this may cause. It is a rarity but it can happen, so please be aware.

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Lost or stolen packages?

Contact me if you would like to add insurance to you order - usually it is only a few extra dollars. I am not responsible for lost or stolen packages.

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How to pack your product?

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Care instructions

My Dolls and Soft Sculpture animals are delicate and are meant for display only. Sometimes I do the moving dolls and pointing it in the description, but they also require careful handling. They will not hold up to the wear and tear of use as toys. As with all 100% Hand made items, my dolls need to be kept safe from dust, moths. Please keep them out of direct sunlight and away from pets. Keep them out of the reach of young children. 

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(c) Copyright by Zlata Schimanski (Zlata's fantasy dolls) 2011 - 2017